Returns & Exchanges
At Db Journey, we want you to be fully satisfied with your gear, which is why we offer a 100-day return policy for all unused products in their original packaging. Whether you need a different size or a different style, our streamlined process ensures your return is handled swiftly and professionally.
Register Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the gear is protected for its journey back to our warehouse.
Attach the Label
Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your return box.
Drop Off and Track
Hand over your package to the designated courier point and keep your tracking receipt; we will process your refund or exchange within 10 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing