Frequently Asked Questions
Everything you need to know about your next adventure.
How long does shipping take for my Db gear?
Standard shipping typically takes 3-5 business days within Europe and North America, while international deliveries may take 7-10 business days depending on customs.
What is your return policy?
We offer a 100-day return policy. Items must be in their original condition with all tags attached to be eligible for a full refund.
Does Db Journey offer a warranty on bags and luggage?
Yes, we provide a limited 2-year warranty on all our products against manufacturing defects in materials and workmanship.
How does the Hook-Up System™ work?
Our patented Hook-Up System™ allows you to attach smaller Db bags to our wheeled luggage, lifting the weight off your shoulders and onto the wheels for easier travel.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.
Are your products sustainably made?
We are committed to longevity and sustainability. Many of our products use GRS-certified recycled fabrics and we prioritize durable designs to reduce environmental waste.